After I have purchased many items from Ideal Jewelers, I trusted them to fix a broken neck chain. All they needed to do is to replace the ""lobster lock"" Instead they changed my chain for a much thinner and lighter chain. Similar in style but much inferior. When I complained I was pretty much shut up by Randy, the owner, saying that in 20 years they have never made a mistake and it is impossible that now they have. \r
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All in all, really bad experience. My wife gave me that chain right after we got married. It really got her upset that I got robbed of my chain.
Cons: THEY ROBBED ME!!!!!
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