If I had given this review a few months ago, it would have been overwhelmingly positive. I hired Advanced Metal Roofing after seeing their commercials on TV and reading about them on the internet. They replaced my old shingled roof with a brand new metal roof, and I'm actually pleased with the appearance of it. This was my first metal roof, and I was drawn to the idea that it would be a one-time replacement. Everyone I dealt with from Advanced were pleasant and informative. It took them about three days to finish everything, and I was happy with the job. That was back in January.
In early June, a piece of vinyl fell off, and I phoned in about it. I was told after everything was finished that if anything ever went wrong, just to call. It's been over a month now, and I still haven't heard back from them. And I have called in multiple times. To be ignored after spending so much money, that's unacceptable. They really need to work on their customer follow ups, because this is no good. When you pay a lot, you expect good service. The job itself was completed within the designated time frame, so I don't understand why my issue--which wouldn't take long to fix--hasn't been addressed.
Advanced Metal Roofing do a good job installing roofs, and if their customer service was better, they might be a great company.
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