Action Carpet & Floor Decor

Thank you to the sales people and installation crew. Our home looks sooo beautiful! Pros: null Cons: null more

My Wife & I just purchased a new home . It was a bank owned property in Carlsbad. The carpet was pretty trashed & the tile was in bad shape too. more

I cannot express enough how pleased my husband and I are with the level of service we received from the staff. My husband and I just recently purchased from the store wood flooring, carpet, and tile for our home, and it was their help that we made the right selection of flooring and tile. Of course the quality of the product that they offer is excellent, but it is the level of service that has made a lasting impression on both my husband and I. We received excellent service from all the staff as well as the installers. They employ such professional, customer-oriented people. We will be a returning customer. more

Wanted to let you know how pleased we are with your service. Our new carpet was installed this Monday it looks fantastic and we are so very pleased with the expertise and efficiency of your installers. After looking for carpet at other venues we were disappointed in the lack of professionalism and attention to our needs. For example, at another shop in Solana Beach, I was not even greeted (after browsing for some time) by sales staff; this told me all I needed to know about their enterprise. Your advertisements reflected the level of comprehensive service that I had been looking for, so we drove to Oceanside to see your shop, and were not disappointed. Your flooring designer was completely knowledgeable regarding all aspects of the newest and most durable carpeting; she was patient and really brought our plan together. Thank you so much for this excellent experience, needless to say we will be singing your praises to friends and family. more

I recently purchased carpet with them and they are not that honest!!! First, on my estimate order they quoted more than the amount of yardage, which I can understand that they do that as they are not sure yet, but what I did not know is that they added 50.00 onto the bill for not having enough sq footage, I can only guess that this number might change if you aren?t aware of this happening, and the only way I caught it was that I did the math when I got home and called them on it. The guy told me they add it on when there is minimum amount, if it turned out that we bought more the charge would be taken off. How dishonest is that!! Not telling you about the charge and just adding it on! Then, when I asked about the upgraded pad, they said that they only had one type and by law that was the depth that it could be now! That was news to me!!! So, I had it installed and the workmen weren?t all that careful and chipped my tiles that the carpet was being inset in. When the work was done, the owner called and was very rude about the about payment the next day even though we said we would be in to pay at the weekend. No one told me that we had to pay the contractors that day. I will never go here again, nor do I recommend that anyone else does!!!!!!!! Pros: None more