At Spavia we strive to always provide an exceptional service. We are extremely sorry StephieS251 was not satisfied with his or her service. We have conducted some research and are unable to identify who this guest is and no one has presented us with complaints, therefore, we do not know if this is a valid complaint or a competitor trying to tarnish Erika's and Spavia's good name. If this is a legitimate complaint, Spavia would appreciate StephieS251 to contact either Vivi, the owner of Spavia, or Mary, the Esthetician Lead, so that we can assess the situation and rectify the problem.
Erika is one of our most experienced and sought after estheticians and continually has excellent reviews. It is our practice at Spavia to recommend home treatments to each guest so not only they have a thorough facial service at our spa, but to aid them in keeping their skin in the best shape and maintaining proper skincare and not merely delivering a ""fluff"" facial.
Thank you for taking the time to read our response.
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