The worst!!! Let me start by saying the 5 star reviews are fake. I'm a real person.
I've been putting off rating this place because I didn't want any bad karma on my part, but here it goes!
I called Max about an apartment in Flatbush about a month earlier and he asked me to check back with him periodically for new ones. When I called him back, he told me he had a great apartment, 2 bedroom in Flatbush and that I would definitely like it.
When I met him to view the apartment, I did love it and filled out an application and handed over my money order for the application fee. I remember him telling me that I shouldn't have any problems with getting the place, granted that I have good credit. I knew I had good credit, but I wasn't 100% sure and I told him that. After that, his whole tone changed. He said a few more people were going to look at the place and that I should check back with him in a few days to see what the management company says.
I called him later that day ( and he called me an apartment stalker) to ask 2 questions. 1. is the place rent stabalized 2. if I could get a 2 year lease. He told me he would ask the management company on Monday and get back to me.
I waited until Tuesday to check back in with him and when I did, he only had one of the questions answered. When I asked him about my other question, he started to yell at me, telling me I wasn't serious about getting the apartment and that he was going to refund me my fee because I was being difficult. I wasn't. I told him fine, I'll wait for my check.
About an hour later Reed calls me, telling me that the fee was non refundable and that, no, I cannot have my money back. I informed Reed that Max was the one that didn't want to work with me, as I was just asking questions I thought a realtor should know, no fee apartment or not.
Reed said he sent my application in and all we had to do was wait for about a week or so to find out if I got the application. This is where things get messy. I signed up for a credit check services, so I would know when the landlord actually checked my credit and within that first week, no such thing happened.
I called Reed every day, as I was still looking at apartments, but this apartment was soooo nice and within my price range and no fee I had to have it.
After the second week, I knew Reed thought I was just going to stop calling and search for another place. He was foolish. Let me add that 80% of the time he never picked up his phone and would send me text messages. I ended up finding out the management company's info and informing the office manager of everything that happened, to which, after her initial disgust of the situation, phoned Stephen herself to get my application faxed over to the management company.
Yes, they never sent my information over to the management company.
The management company checked my credit the same day and what do you know, I got the apartment. With no help from Max or Reed.
It's really sad, because you get what you pay for, and a lot of places should be no fee, but then you get this crappy service for no reason. Max also had a lawsuit against him for something similar.
Shame on the realtors that keep working at this super shady business. If you do end up dealing with them, please know that you can always try to call up the management company and let them know what's going down, as they are paying them in the end.
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