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Businiess name:
The Detail Factory
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Review by:
citysearch c.
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Review content:
I just recently bought an old van to go surfing with, it was really dirty and I washed and vacuumed it myself but found it was still so dusty/dirty inside it was making me sick. So I ponied up the $150 to have a professional detailer "the detail factory" clean the interior. They said they would also do a quick wash of the exterior for free! When I picked up the van I found they had washed the carpets and cleaned the glass well. They drenched the interior in armorial, maybe it needed it but I had to wipe off pools of it from around the dash and the driver-side floor, it was very slippery and made braking uncertain.
I found they had not bothered to clean the sun visors and did not vacuum under the carpets in the back but worst of all was they had run water over the roof and let it drip down the van causing drip marks that needed to be buffed out, very time consuming. They had not washed the exterior at all! I took it back and asked that they at least get rid of all the drip lines down both sides of the van. With the attitude of a fourth grader being told to clean his room they agreed to do the work. Later when I picked it up, I had car polish on my windows and hubcaps and there was still work to do to remove the drip marks, more work for me. I can not recoment the detail factory at all, they did a very poor job and I will spend today at the self wash, vacuming and polishing.
Pros: none
Cons: bad attitude and bad work
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