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Businiess name:
Active Appliances
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Review by:
R L.
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Review content:
DISHONEST- I called Kitchen Aid whom told me my icemaker was still under warranty and the manufacturer said they would dispatch this service company. The service company then called and said it wouldn’t be covered under warranty. Then they came and told us I needed to have my ice maker replaced.. when it worked and that wasn’t the reason I called. The tech told me that it needed to be replaced. So I asked him if I could have the $400 dollar part because it was broken. He said the manufacture wanted the part. I said- If it’s not covered by Kitchen Aid why do they need the part. So I firmly told him I wanted the part. He ran off with the part. I called customer service whom did a great job telling me that I authorized the work that the tech recommended. SHAME ON YOU FOR REPLACING PARTS THAT DONT NEED REPLACING.. AND THEN RUNNING AWAY WITH THE OLD PARTS!!! OF COURSE I AM GOING TO TRUST YOUR GUY WHEN HE COMES OUT.. THAT’S HIS JOB.
IF HE SAID HE COULD FIX MY FRIDGE BY REPLACING THE WHOLE THING HE WOULD BE CORRECT TOO!!! JUST SIGN HERE AND PAY THE $50 DOLLARS AND $350 FOR THE PART.
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