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Businiess name:
Broadway Auto Clinic
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Review by:
citysearch c.
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Review content:
I'd like to comment on this unfair review.
I am the owner of Broadway.
This customer came in with a car that had not been properly maintained.The whole car was falling apart. She even writes in her review, how she ended up getting rid of the car anyway.
Her left wheel was literally falling off because her wheel bearing was bad, and she kept driving it, despite the fact it was grinding and unsafe. But her complaint was that her ABS light was on! So, we told her that we did not have the specific diagnostic computer to check her ABS problem, but that it was possible that the bad wheel bearing was causing the ABS light to be on. We needed to replace it, no matter what. As it turns out, the wheel bearing was not all that was wrong with her ABS. We apologized, and told her we could not check the code, and that the dealer would be able to help her further.
We also fixed her rear brakes, which she failed to mention weren't working. We also added oil to her engine, which wasn't even reading on the dipstick.
She tried to get the credit card company and the BBB to get us to refund the money to her, but they both ruled completely in my favor. Why? Because we did nothing wrong and only tried to help her. This inaccurate information she has written here is not what you should expect from Broadway Auto Clinic. We service thousands of vehicles, and 99.9 percent of our customers are happy, and keep coming back. The .1 percent that are not happy seem to like posting here…My wife and I literally put our life into our business, and we do our best to satisfy everyone. The reality is when people are satisfied, they seldom will write about it, but when they are not happy due to their perception, right or wrong, they are very vocal.
Please, give us a try and form your own opinion. We will not disappoint!
Rick
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