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Businiess name:
Luck Optical
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Review by:
Guest
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Review content:
I went to Luck Optical on the reference of a family member.
I ended up wasting an entire day for no benefit. Here are my chief complaints: A) The waiting room is crowded, noisy, and dirty. B) The general staff was unhelpful, and seemed to made up of incompetent teenage girls. C) The doctors and skilled staff seem less than professional, and cannot craft glasses well.
I arrived at noon, and waited almost an hour to be seen by an eye doctor. The doctor gave me a prescription, which turned out to be incorrect. Upon my request, he then gave me an updated prescription.
After that ordeal, I dropped off my old frames to be fitted for new lenses with the prescription he wrote... but the office broke my frames in the process. To make matters worse, Luck Optical tried to require me to buy new frames. After I complained, they finally gave me replacement frames, but they were of obvious lesser quality.
After a frustrating ordeal of 5 hours, I left with glasses in lower-quality frames than I went in with, and a trial pair of contacts. Upon arriving home, I notice that the new glasses were crooked, poorly constructed, and were giving me headaches.
I cannot recommend Luck Optical to anyone. It's the worst medical establishment I've ever been to.
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