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Businiess name:
Fantasy Cakes
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Review by:
citysearch c.
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Review content:
I am so sad to say that a good tasting cake is about all this bakery offers. Unfortunately, when I paid a lot of money for a professional cake with a great presentation, you can imagine how shocked I was to receive a damaged cake.
I went to pick up the cake for my sister's 40th birthday and the cake had cracks running all through the icing. I was completely shocked. When I asked about the cracks, the manager was called from the back, but all she could offer was an explanation of how the butter cream frosting works when it dries...it cracks!!! As I stood there in amazement thinking 'is this really happening?' I, also, was thinking that there's obviously a disconnect...'I am not communicating clearly.' So, again, I calmly and professionally brought up that the cake was damaged with cracks all over it. The manager, once again, explained that the icing cracks. Hello....I thought I was getting a professional cake. For some reason, the manager thought that the cake was acceptable with the obvious cracks all over it. Getting absolutely no where, she never offered me a reimbursement of any amount for my damaged prepaid cake and her only solutions were to add more decorations to cover the cracks or leave it.
With all that said, this is not a professional level of quality bakery. They have no problem providing a cake with obvious flaws.
On the bright side, the cake did taste good. After a few drinks, the jokes were flying about the cracks in the cake. But when I pay for a professional job, I expect it. I can no longer purchase any more cakes from this bakery.
Pros: tasted really fresh and good
Cons: cake had cracks all over the icing; not professional
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