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Businiess name:
Low Book Sales
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Review by:
citysearch c.
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Review content:
We went there and it was like going to any other dealership. Salesmen told us they would take care of first payment. First payment due date came and went then we got a letter from bank saying it was Delinquent. Called the office a few times never got a call back. I had to go in and talk to someone. He said sorry just like he should have and gave me the check. The bank said that since it was their fault for the late fee they should pay it and I agree 100% I talked to the "General Manager" and he said well it looks like we paid more than what the salesmen said we would. The reason why they paid more is because the sales man said if we go with this bank the term would be this long and the intrest rate would be this much. Turns out he lied. The bank wouldn't do either so the term went down and the intrest went up and that mean the payment did to. So I had to argue with the "general manager" because he thinks because the payment went up and they had to pay the whole thing they shouldn't have to take care of the late fee either. In the end he said ok pay the late fee and bring in a reciept and we will give you a check for it. This is NOT how customers should be treated anywhere. If a salesmen says they are going to do something then they need to follow through and make sure it gets done. Also if the sales man is lying he should be fired for doing this. If we had known how much the payment was going to be we probly wouldn't have gotten the car from them. Also they said they would give us 200$ for our trade in when it Blue Books at 2200. Can you say RIP OFF?
Pros: none
Cons: too many to mention
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