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Businiess name:
Blue Giraffe Day Spa Salon
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Review by:
citysearch c.
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Review content:
In an economy like this, people expect to get what they pay for. I was recently ripped off by The Blue Giraffe Day Spa in Ashland, and due to this I feel it is my duty to warn other consumers.
I went in to buy a simple one hour message gift certificate for a friend. While I was there, I also decided purchased a side by side message for me and my girlfriend. I told the clerk I wanted to buy a gift certificate for my friend. I asked for an hour message, in the name of my friend. After buying this, I also decided to purchase a separate gift certificate for myself and girlfriend to have a side by side message. My message was honored a few weeks later for me and my girlfriend.
I am phoned by my friend a few weeks later. She had gone into redeem her certificate. She was taken to the dressing room, and then led to the message room. She was asked to undress and wait for the therapist. The therapist comes in, and informs her that her certificate is not valid. Not having planned on purchasing her own message, she did not come prepared with money. She was made to feel embarrassed and then asked to leave.
All I wanted was what I paid for, so I called to straighten out the situation. I explained everything, and was told that they showed no record of my gift certificate (despite the electronic bank record of them charging my credit card).
I was then told that they would review the situation and call me back. After three days I called back. I spoke to the same woman, who assured me the owner would call me personally. A week later I called in again. This time I was told the owner was sick, but would be in the next day. Two days later I called back again. This time I was informed that “the employee I initially worked with had made an error, and that she had only entered my side by side message into their computer system”. She did not however, make a mistake when she charged my credit card. They refuse to honor the very certificate they printed and filled out for me. They also refuse to refund half of my purchase.
So I gave a good friend a present of stress free relaxation –and she was humiliated by the Blue Giraffe Day Spa, and then asked to leave. Despite the whole mess being their mistake, they to this day refuse to offer her the service I purchased for her.
DO NOT buy anything from Blue Giraffe Spa in Ashland. They are crooks, they treat their customers as if they do not care.
Pros: They can help you lose your money
Cons: They want to help you loose money
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