Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Baby's First Images
|
|
Review by:
citysearch c.
|
|
Review content:
So I had a session at the location in Alpharretta. My sister and I arranged for family to meet at her home to be able to view the session live. Well, none of them got to view it because there is a special number or something that is needed and the location did not have that. They said she would have to contact customer service to resolve on her own! So that put a damper on it for us but we continued with our appointment. When we got the images up at the end of the session to choose from - they were very unclear. I was told I could reschedule if I did not like them for an additional $25 so long as it was within a 3 week time frame. I set up the appointment but said I had an event and may need to change the time. I was told I could do it up to 24 hours prior to the session. I called when I realized that I had to reschedule the time - for the same day. It was all fine and settled. However, I received a phone call from Chris Waddell - the owner stating they could not accommodate that time due to a tech calling out and being unable to get another tech in to service me that would stay until the later appointment. Or my other option was to keep my first appointment or come the following day. Which I could not do because I had a baby shower. I was upset because I paid $100 for the first session and needed the photos done on a weekend and I really wanted to have them prior to me heading to Florida to see my family since they were unable to view the first time around. I was upset. This man was so rude and acted like he was doing me a "favor" by allowing me to retake the photos in the first place! I was like "no - it is a policy of your's" he got upset at that and became rude and offensive. He had heard a crying child - not even mine - in the background - and told me in a very rude tone that the baby needed to be taken care of and he was going to hang up and call me back so I could tend the the baby. I was dumbfounded to say the least. I asked for a refund and he actually compared himself to a doctor saying that if I was not satisfied with the delivery of my child - I would still have to pay! I asked him to waive the $25 fee since I had to now either miss or be late to my friend's babyshower and he said no. He told me during one point in the conversation that he was "not enjoying the conversation" I again was shocked. He called me and because he couldn't with all his trained staff - accommodate a paying customer that keeps his company in business - because I was not jumping on the chance to reschedule - he turned arrogant and rude! I then explained my experience and how my family was not able to view the photos - which he then responded that he had nothing to do with it because that was a different company! I pointed out the fact that it was a company that he promoted on his website and to the viewer of the website it is a service that his company offers!!! This guy has not one clue on customer relations! I did reschedule and was late to my friend's shower. I was told he was the only one who did this in the area and so he didn't have to refund anything - pretty much like a f-you attitude from him. My second experience was better as far as images but it was not something I was looking forward to as he just put a bad taste in my mouth. I could have not gone but then I would have lost all that money and I did not want to walk out of this experience - a bad one - with a bad taste and nothing to show for it. I have to say I was very calm and collected and his tone at times was almost comical to me. He has a lot of nerve to call someone who is pregant and pretty much talk down on them. I would not refer anyone to him and since I do own a boutique in the area - I will make sure I spread the word of my personal experience. Yes, there are 2 sides - however, I think pretty much anyone who has come in contact with him from this forum has had the same experience so you be the judge - just beware!!!
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|