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Review content:
My experience with this auto shop is a nightmare. My first business with this shop was a tune-up with a 98 Honda Accord. The salesperson then came out with a long list of recommendations. I felt none of them were necessary, but agreed to have my sparkplugs replaced. However, I did not realize at the time this would be the beginning of my nightmare. About three months later, the emission system failure light went on when I was driving on Interstate 95 near Richmond. I went back to the shop, and the salesperson told me that my car had the wrong type of sparkplugs, and that caused the failure of my catalytic converter. I must replace the converter and all the sensors, and that was estimated to be $2000. Then I told them the sparkplugs were replaced by them just a few months ago. The salesperson then turned to his manager, and then the manager said the sparkplugs were compatible, the catalytic converter failed because it was old. Is that true? I don’t believe them, my Honda Accord only had 120000 miles, and the original converter is supposed to last the life span of the car. Anyway, I spent over $1800 to replace the converter and sensors.
Yesterday, I took the same car to this shop to do a winter ready service and state inspection. They suggested the flush the radiator and I agreed. Several hours later, the salesperson called me saying my radiator hoses are leaking, and they suggested replacing the hose and thermostat, which cost over $500. I went to the shop and found some stains of coolant on the engine block, but the hose looked OK, no a single microcrack can be found on the surface. I decided to let them to replace the hose, but not the thermostat since the latter works fine. 15 minutes later, the salesperson called my again, saying the radiator hose connector had a crack and needs to be replaced, and there will be an extra charge of over $450. I did not trust them any more and rejected. When I went to the shop, they showed me a piece of falling hose connector. The fracture surface looks new, suggesting that the connector was newly damaged when they tried to remove the old hose or install the new one. They managed to attach the hose to the remainder of the radiator hose connector; I had to pay them over $300 for the service, and pay another $400 to replace the radiator elsewhere.
Plan to do services in this shop? Think it again, if you stay there for a couple of years, you could end up with paying twice the cost of a new car and getting an old car with all parts replaced.
Pros: Nothing
Cons: Trying to bleed you
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