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Businiess name:
Extraordinarily Clean
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Review by:
citysearch c.
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Review content:
This company is horrible. They talked me into using their service because he promised the carpets would be dry in 2-3 hours, and dry to the touch when he left the house. The carpet was soggy when they left and didn't fully dry for 24-36 hours. I called and complained after about 6 hours into the drying process, and was told there was nothing they could do. I was expecting house guests that evening. The carpet looked in worse shape after it dried then before they came, and it was only a year old. I called to complain again, and I was promised a refund from Isaac. Two weeks had passed and after no refund, I contadcted Isaac again. Isaac said the refund was sent but must of been lost in the mail, and he said he would send it out again priority mail. A week later I still I did not recieve the refund, but this time Isaac claimed the owner had been lying to him and waiting for my check to clear so I couldn't place a stop payment on it. He advised the owner had no intention of sending a refund and would be contacting me. Well, another week and a half has gone by and the owner has not contacted me. I decided to do some research and it turns out Isaac is the co-owner and the owner of this company has the same last name as him.... A refund is trivial at this point, my carpet is ruined!
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