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Businiess name:
Zoomin Groomin
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Review by:
citysearch c.
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Review content:
My father called Zoomin Groomin because he had difficulties bringing his Golden Retriever to his regular groomer. The dog had mats behind his ears which is common for GR. My father was happy with the service, the dog looked nice, the groomers were nice. Afew days later my father noticed a cut behind the left ear which was infected ( he took the dog to the vet)and a cut behind the right ear not infected. My father called the service to let them know what happen. A call was returned two days later. My issue is not with the incident, it is with the way the complaint was handled.
Two days later.
It was not their fault, They've been in business 12 years and the groomers are licensed. Well I've had my driver's license for 25 yrs and never had an accident but that doesn't mean I won't have one tomorrow.
The dog had mats behind his ears and my father should have had him groomed. Duh that's why he called Zoomin Groomin
The owner did not believe that the cuts came from the grooming. According to the vet they did. Well, "she will call the vet."
I would suspect someone who owns a pet grooming service cares about animals right, the owner never asked how the dog was, offered no apology. She was very adidment that this was not her fault and it was my fathers fault, very defensive, very nasty with my father. I was in disbelief that a business owner would talk to a customer/client in this manner. This woman must make so much money she doesn't need new clients and her groomers are scheduled to the maxium. By the way this woman spoke to my father, I don't think this is the first time something similar has happened. I know I will never call this service.
Pros: Did a nice job grooming
Cons: Owner very defensive--not her fault
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