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Businiess name:
Double Daughter's Salotto
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Review by:
citysearch c.
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Review content:
This review is a response to the review posted about the "shady waitress."
I am the manager at DDS and was contacted by the husband of the young lady who had a tip posted to her credit card without her permission. I researched their complaint and found that there had been no tip posted to their account by our waitress or our establishment. When I called back to confirm this with the couple, they acknowledged that, indeed, there was no charge to their card other than the charge that was authorized by the cardholder. They then apologized for the accusation.
Unfortunately, most credit card processing companies will "hold open" or "ping" a debit card, and sometimes a credit card, to make sure there are sufficient funds in the account to hold open a tab at a bar.
This "credit check" has nothing to do with the establishment and seems to be a universal practice among credit card processing companies.
Usually, this amount is $50, but it can vary. This is not a charge, but if one were to go home straight after visiting an establishment and check their account online or by phone, they would see a
'pending" charge. Often, this charge will "disappear" after a day or so. If it does not, then you should contact the establishment where the charge was processed and the bank that issued your card.
It is unfortunate that this patron's review was posted before we at DDS could research and remedy her situation. I hope that they will return in the future and have a more satisfying experience.
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