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Businiess name:
Sonhaven Cna Prep Academy INC (non-Profit Corporation)
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Review by:
citysearch c.
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Review content:
I went to this salon a few times with different stylists and I was satisfied enough. Finally I found Nicole (NEVER go to her if you need color or attention to detail). She was nice at first and payed some attention to me, but then she got a new boyfriend and that's all I heard about and, apparently, that's all that was on her mind. She canceled a VERY important appointment I had made the night before (most likely hung over as she had explained she was before) and forced me to find another salon on short notice on a weekend. I didn't hold it against her and went back for a root touch up for platinum blonde hair. I spent $140.00 for cut and color and she literally singed my hair off at the roots. She passed me off to her assistant (who only seemed to care that his boyfriend was the way over to see him for lunch) and he applied WAY too much bleach to my already bleached hair, and I left with about 2 inches of hair on the top of my head, and I had medium long hair to begin with. When I called for a refund, due to the fact that I was basically bald on the top of my head... (I NEVER complain about services, usually I can fix it myself or it's not THAT big of a deal) she said "I knew I should have had you sign a waiver", and that was completely unprofessional. She did refund my money, but she didn't care at all that one of her regular (good tipping, by the way) customers was unsatisfied. Please, I beg you, DO NOT go to this salon or you will be sorry! They care more about socializing than taking care of clients needs. Bokaos or Renaissance in Pasadena/Glendale are AMAZING! Highly recomended!
Pros: Nothing
Cons: Everything
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