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Businiess name:
Charter Communications
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Review by:
citysearch c.
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Review content:
Decided to use Charter Communications, what a mistake. Everyone told me stay away. Setting up lines to house, they set up the wrong lines, missed an entire day of work. Missed another day of work, they had to rewire everything all over again. TV and internet service still did not work. Made appointments for them to come out and fix, they never showed up for appointment . Missed another day of work. Modem for internet not working, another appointment, they did not bring a new modem to replace bad modem. Still no internet service. They came out several days later, replaced modem and messed TV up. Now TV not working. Made another apppointment with Charter. No show or call on appointment from Charter. Called Charter, they forgot appointment. I missed more days of work. Several days later Charter fixed TV, now phones won't work. No dial tone. Another appointment. Got bill, bill was over $45.00 more then it was suppose to be. Called Charter, they said they would credit account. Next months bill, they did not credit account. Charter forwarded amounts to next months bill. They did the same thing the next month, and the next month, and the next month. Had problems for over 6 months, and they won't make things right. Still having problems with phones and TV services. They have not corrected overcharging on bills and keep adding to it. Problem after problem each month. When you call they put you on hold, never come back to the phone or they transfer you to someone else after you have pleaded your guts out to them. Your on hold with Charter for 45 minutes, the phone goes dead. They tell you they will call you back and they never call you back after waiting from 8 am to 8 pm. Did not get credits Charter promised. Going on 10 months now, Charter still has not made things right and now Charter is charging me for service I don't have. Go figure.
Pros: As soon as I can find another internet service it's bye bye to Charter, never to return.
Cons: Con is right.
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