Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Cheyenne Mountain Zoo
|
|
Review by:
Guest
|
|
Review content:
Extremely poor customer service in the membership department (especially Angel). We wanted to meet up with our son and grand kids at a time slot they had already signed up for. The time slot was available for non-members. We figured since they had a membership we would sign up for a membership as well, which we did. Then we went back to see if we could sign up on their time slot, not knowing that membership and non-membership times were different (a really bad concept to divide them). It was still available for non-members but not available for members. The next time slot for members was 3 hours later. So, after many attempts to contact membership service (including going through their operator multiple times), we eventually reached Angel in the membership department. The operator apparently doesn’t know or can’t do a warm transfer. We asked about cancelling the membership and just buying the non-membership for now. We were told too bad for our mistake of not reading the fine print which says nothing about having separate times for members vs non-members. We were just out of luck (no obvious common sense on Angel’s perspective and definitely no caring about customers). Many options she could have done: give us the non-member tickets or time slot or refunded the membership but no, she said to pound sand! Be aware of poor customer service with the zoo. If one department is like this, management probably allows it across the board.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|