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Businiess name:
Coastal Moving Services
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Review by:
Guest
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Review content:
All Coast is a moving broker that sells a great move experience, but doesn't deliver it. Don't trust All Coast. We read negative reviews on many sites which were outnumbered by the positive, and said that it couldn't happen to us. We were organized and managed large projects in the “real world” - we wouldn't have significant changes impacting the cost of service. Yet our moving cost almost doubled because of undisclosed but required services, and a mover that lied about the amount of room we used on the truck.
Alexis sold us a great move - a 26' truck which would be loaded, then immediately padlocked and sent on it's way to deliver the goods, a dedicated moving team that would travel with the truck, and Alexis as our move specialist to help if there were any challenges.
The actual move was not even close to what Alexis sold us on. The movers added on services that were required, but not part of the original bid, and cost significant money. The movers claimed that our 1000 cubic feet of goods took up 1900 cubic feet on a truck that we found out later only held 1700 cubic feet of cargo. Per the semi at delivery and supported by the detailed move inventory, we only used 1000 cubic feet of space. Unfortunately, we had already signed a revised Bill of Lading for the 1900 cubic feet after our goods were loaded onto the truck and we were required to pay it to get our goods back. Our belongings were not sent immediately on their way, but went to a warehouse where they were manhandled, then put into storage before eventually being moved to our final destination. Our belongings were damaged - every box marked 'fragile" was crushed; pictures were knocked out of their frames; and other items were missing.
Although she promised to be there and help us, Alexis was nowhere to be found when the issues arose. She ignored our calls and emails for help.
Don’t think – it can’t happen to you, that you know how to avoid the pitfalls. That’s what we thought and it happened to us and we are paying for it everyday.
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