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Businiess name:
Rescue Rooter Seattle
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Review by:
Guest
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Review content:
I had an appointment for an estimate set for between 12 and 2. I called after 2 to see what the ETA would be and was told the plumber was running late and message would be sent to have the plumber call to give me an updated ETA. I called back an hour later to find out what the ETA was since I still had not gotten a call. Both times I called the person I spoke with was able to tell me my name, address, and time of my appointment from just having my number off caller ID. I was put through to "dispatch" to see if I could get an updated ETA. The person that I was connected with told me that there was a mistake and my appointment was never scheduled (keep in mind two prior people had already confirmed my appointment and were trying to connect me to the assigned plumber for an updated ETA). I pointed out that the prior people had already confirmed the appointment and I was told they must have read the schedule wrong. How you read my name, address, and appointment time wrong if I'm not actually on the schedule is beyond me. Did not rebook an estimate, the character of the company was shown by being lied to and I won't have them in my home or hand over my hard earned money to a company like this.
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