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Businiess name:  Jackson Mountain Homes
Review by:  Guest
Review content: 
We booked a cabin to rent in Sevierville, TN through Jackson Mountain Homes in June for a 4-night stay: August 16th to 20th. We have stayed at multiple cabins through the years rented through JMH, and it was for the most part, usually, a pleasant experience; that is until this time. The number one request per my 5 adult children was that the cabin have a pool table, and they would prefer a mountain view. It took my wife and me some time to locate a cabin in our price range, with enough beds, a mountain view, and a pool table, but we had success with The Wilderness Lodge cabin. Upon arrival to the cabin on the 16th, after a 7-hour drive, we found no pool table, only the impressions of where it once sat on the carpet. I called JMH customer service immediately. They claimed that they were unaware of the removal of the pool table, and that the owners must have had taken it out. Irregardless of the reason, there wasn’t one. I informed the c.s. rep. that it was unacceptable, and that we obviously wanted to move to another cabin that had a pool table. I was told they would call me back. While I waited for a call, we located another available cabin on JMH website that had enough beds and had a pool table that was available the days we were staying. I had to call JMH back numerous times because they weren’t returning my calls. I was told that the only way we could move is if a manager approved it. So, get a manager’s approval then. Ah, but there was the catch; it could take a manager 5 to 7 business days to return a call. Well, we would be back home then. I asked if our issue could be expedited. Customer service said they would try. I asked for an email address and a phone number to a manager. Couldn’t give me one, and they said that they had sent an email as well as a phone message to a manager. After waiting, hoping to hear from a manager, I called back yet again and was told by yet another c.s. rep that they may be able to get a pool table moved into the cabin the next morning when their maintenance cr

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