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Review content:
On April 1, 2020, I bought a 9 ½ week miniature schnauzer puppy from Puppy Love. We named him Carson. Two days later, Carson began to sniff and sneeze A LOT. I didn’t think much of it at first, but it soon turned into full-blown Kennel Cough.
On the third day Carson had his first vet visit. I was told that 1) he had giardia and had to be treated and 2) one of his testicles had not yet dropped and this would likely involve a surgery—or take the risk of Carson developing cancer. We didn’t discuss Kennel Cough that day, but on day 4, Carson had developed full-blown Kennel Cough and infected my other two dogs. Now, all three were coughing, snorting, gagging, and spitting up, incessantly. All three dogs had to be treated by my vet.
The Kennel Cough came from the environment at Puppy Love, which was then spread to my other dogs. I did not contact the store regarding this maddening and expensive situation.
Regarding the giardia, the vet and all online sources clearly state that this parasite is a direct result of the ingestion of contaminated water, or feces, or contaminated water with feces. These conditions must have been present at Puppy Love since Carson was well taken care of when I brought him home. Again, I did not contact the store.
I did contact the store, however, regarding the non-descending testicle. I called Puppy Love and spoke to the owner. He assured me that Puppy Love would cover the cost of the surgery if the testicle did not drop within the next few weeks. I asked him to please email me that resolution. More than 10 days later, no email, so I called the store again. This time, a different employee reiterated the owner’s promise and said he would send me the email. Now, 3 months later, still no email.
My advice to anyone considering purchasing at Puppy Love: stay clear. This is an unprofessional and unhealthy environment.
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