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Businiess name:
Academy West Animal Hospital
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Review by:
Guest
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Review content:
I took my Silky here for an ear hematoma and was told they would use a blanket stitch to guarantee the ear would stand in the after condition. Not only does the ear not stand but the surgery site resulted in a roll of skin unlike anything anything ever seen in man or animal for the surgery site repair. This cost me close to $500 to have my dog's ear butchered and never stand again and no guarantee being honored.
Lat week and 2 times this week I called to inquire about the estimate received for my other dog and to see if there was a vet there that really knew how to perform surgery without the horrible butchery found on my Silky. I was promised a return call from the Veterinarian owner, DR. Abair, of this clinic. That call never came. But I did eventually receive a call from a Tech who offered a free evaluation of my dog's ear and declined to honor the estimate I had received for removing cysts from my other dog. I was told by this same tech that Dr. Abair will not call me until the one day I would not be available, over a week after my initial call and after the two subsequent calls and the last call in which I was promised he would call me today. My time is also valuable and to be so disrespected is indicative of how little concern this clinic has for their customers and unfortunately the animals they work on.
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