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Businiess name:
Curtis Total Service
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Review by:
citysearch c.
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Review content:
I've been working with Curtis Total Service for a while, now, and, in light of my most recent experience, with the addition of a history of poor communiciation and very high expenses, I will not be continuing to call them and I would not recommend them to others, either. In the past, the technician who's come out has always worked very fast, and not taken enough time to really expplain things or giving us a change to think before drawing up contracts and moving on. I bought a furnace, through them, but ended up having to switch banks because the interest rates on the payments I had to make were so high. Not only this, but when I called them most recently in a state of emergency, I was told, two days in a row, that they were unable to get anyone out to see the air conditioner. I really haven't been impressed, recently and overall, and I definitely wouldn't recommend them to others.
RESPONSE FROM Curtis Total Service:
We are sorry to hear that you are not happy with your recent service. After looking at your account, we could not find any requests for emergency service other than the one you booked, and then cancelled. Please feel free to call us, we would like the opportunity to help you with any issues. The interest rates do change depending on the plan you choose. Again, we are sorry you are unhappy with your plan. Please give us a call we would like to help you.
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