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Businiess name:
Winterhill Kennel
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Review by:
Guest
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Review content:
This is the most cruel and thoughtless owner. She had a family who backed out of a puppy because it was too snowy out, so she offered a discounted rate on a 10-week old puppy. No deposit required. We already had an application submitted and approved, so we swooped in that day and said we would take him.
All week of conversations back and forth we set up a time and date to pick him up.
On the morning of going to pick up our puppy, literally 30 minutes from getting in the car, we get a message saying the family who backed out wants him back and we can’t have him. We spent the whole week buying stuff for our new boy. Name tag, toys, and everything else.
We have messages saying that we were the first in line and people were behind us waiting.
After telling us this she showed no emotion and was very rude in her messages.
She is doing this so she can sell the puppy at the normal rate to the original family and not the discount rate she offered to us.
She offered us her puppy (a female) that she was going to keep. She has no emotional attachment to these animals, even ones she considers “her own.”
Had she told us this scenario could happen, we would have picked him up the day of the posting. We were told we didn’t need a deposit, so why would we think that this cruel and thoughtless thing could even happen. But according to her very condescending reply “we have no obligation to anyone.”
We are heartbroken and devastated this happened to us and we want to make sure other people don’t have to deal with this on the morning they are going to pick up the newest member of their family.
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