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Businiess name:
VCA Animal Hospital
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Review by:
citysearch c.
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Review content:
Service so bad it scares me (and at the cost of my pet's life). I created an account just so I can review this place. I was watching my girlfriends cute little black cat Jazzmine while she was out of town. I noticed towards the end that she was being lazy and not eating so I called my girlfriend and she decided that this behavior was not normal and I should take her to the vet. it was later in the day on a Sunday and the only place open was met vet. so I went there expecting great service from the new and clean building. But when I got there I was really met with what I thought was an attitude because I was young And they thought i didn't have a lot of money. Which was true at the time because I had just purchased my first house and was very broke from paying all the fees and mortgage. My girlfriend on the other hand had plenty of money at the time, she was just out of town. Before they even asked what was wrong with Jazzmine they asked me for my credit card numbers or how I would be paying. I told them the situation and very reluctantly they took jazzmine back into the offices. after a while they came out and told me that the test they were running were expensive and that if I did not pay them at least 400 dollars up front that I would have to take Jasmine home and they wouldn't be able to help her. I told them that I didn't have that kind of money right now, not even on a credit card and the owner was out of town. they basically didn't respond, walked away and came back with the cat in a box screaming and meowing and told me she probably wouldn't make it through the night without medical attention. I explained again that the owner was out of town and that in fact she was heading home right now so she could take care for her cat but wouldn't be back till the morning and that she would gladly pay for any expenses no matter the amount as long as her cat was okay. they basically told me ""their boss was not happy and to pay now or get out we are closing"" then suggested that I use the title for my car as collateral so they could hold it until they got paid. now I thought it was at a vet clinic not a mafia gambling house. the title for my car... seriously?... so I'm sitting in the parking lot with the cat still screaming in the crate, trying to calm my girlfriend down on the phone. she had manage to get her dads credit card numbers so that we can pay the greedy folks NOW to take care of the cat. so once they got their money they came out to the parking lot and took Jasmine back inside. they then billed the credit card for 2 to 300 dollars more than they quoted us. ONLY TO GET A CALL 2 HOURS LATER SAYING THAT JAZZMINE HAD PASSED AND THEY WERE TERRIBLY SORRY. they didn't seem very sorry when they were demanding their money. And from other vets that I have talked to and everything I read on the internet, in her condition which was severe anemia, she should have never been unhooked from the I.V. not even for 10 minutes let alone the hour I sat with her in the parking lot while they waited to get paid. absolutely disgusting human beings work at this facility. none of them even show the slightest remorse, and even after she died they were still hounding us about the remaining 150 dollars. I have never ever been in such shock at the disregard for an animals life by people who are supposed to be saving it. I would avoid this place at all cost if I was you, unless it is an emergency and you have a big check ready to write. my heart is forever broken, let alone the months my girlfriend's been crying. we still haven't got another cat were so upset about it and it's been a year. shame on you met vet... SHAME...
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