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Businiess name:
Bell Plumbing & Heating Company
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Review by:
citysearch c.
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Review content:
I called them because my furnace went out early afternoon. I had come home early from work because my wife and I had a meeting later that evening. My parents were coming over to watch our two 9 month old twins and there was no way I could leave the house cold all night until I could get to home depot the next day to make the repair. The thermocouple on our boiler seems to need to be replaced every one or two years but it is a ten dollar part and a 30 minute repair that I have done myself. Bell came over and spent 30 minutes on the repair and $10 on the part and then handed my parents a bill for $600! I work in the construction and real estate industry and I understand that plumbers are highly skilled and their labor is expensive, but there is now way to justify this bill! Having a furnace go out in the winter is a life and safety issue, and they should not take advantage and price gouge customers that don't have a choice to wait until the next day to make the repair. I called the company and emailed them wanting to speak to the owner about the pricing, as I was hoping to discuss the issue rather than resorting to writing a negative public review. It has now been 2 weeks since I have asked to discuss the bill and there has been no response. Save yourself and your money, you will most likely be better off calling anyone but Bell. Judging from the other reviews, mine was not an isolated experience and they obviously don't care to discuss problems with customers once they have their money.
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