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Businiess name:
Greenwood Heating and Air Conditioning
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Review by:
Guest
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Review content:
Pat H., of Greenwood Heating and Air Conditioning, came to our home on June 27th of this year (2017) in response to our report that our central AC was not working. In short, the experience with Pat went just as I'd have scripted the perfect technician experience. He was very courteous, extremely knowledgeable, helpful, and fixed the problems immediately. Companies typically thrive and succeed based on the performance of a few key individuals within an organization. This service manager/technician is such an individual. In addition, it is my humble, yet knowledgeable, opinion that this gentleman should be cloned in terms of his service priorities in the field. I have a medium sized San Francisco based software company with a strong Seattle presence. Greenwood's long term relationship with customers is in good hands with this fellow. I would, in fact, place this gentleman in a training management position for all technicians in the field. He gets it. He's quite knowledgeable (I asked many questions; some of which I already knew the answer to) and he's clearly driven to preserve the quality of the customer relationship into the long term future. You can't train this kind of sincerity and concern for the "little things". You know you're in good hands, when someone does things right when no one's watching and when no one would ever know otherwise. This fellow cares. I have no relationship other than client with this organization or this gentleman, yet I sincerely feel like our furnace and central AC needs are in good hands with Greenwood as a direct result of my interaction with this service technician, Pat. I have multiple homes in the greater Seattle area. Pat just made me feel like giving all of our business to Greenwood. It was a great experience.
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