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Businiess name:
Charlie's Towing Service, Inc.
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Review by:
Guest
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Review content:
On December 15, 2016 I called Charlie's Towing Service, Inc. in Islip Terrace, NY to tow my 1991 Ford Mustang which needed internal parts to function again, so they towed it to a Mustang shop. The car had only been driven by me from 2000-2008. From 2008-2016 I never had the money to get it running again until December 2016. Charlie's employee George the tow-truck driver towed the Mustang, and me and my older brother followed by driving behind him in my other car. As the Mustang was bouncing up and down on the truck during the trip, we noticed the rear aftermarket solarwing which I had professionally installed around 2002 slowly became undone, began flapping in the wind, came crashing down to the ground in front of me, splits in 2, and I had to swerve around it to avoid getting into an accident and/or damaging my car. When we reached the Mustang shop, I told George the tow-truck driver what happened and he said: "I race Mustangs and have a close friend who's a cop in NYC who offered me an extra one for free and I'll get it from him and replace it for you". I believed him, texted him for the next 2 months asking where the replacement is, but he kept making excuses and continually blowing me over. In February 2017 I contacted the owner about it - Charlie, but he said he's not going to do anything about it. It is not normal to tow cars. Cars experience a bumpy ride while being towed and parts can come off at any time, and this is exactly what their vehicle has caused to mine. And employees are a representation of a company and anything they say is an extension of their company and the company should be HONORING what their employees say to their customers!!! These ... bags have enough experience by now to know how to squirm their way out of the responsibility of damages they cause to cars. I want them to replace my $110 GTS solarwing for my 1991 Mustang that they destroyed!
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