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Businiess name:
Curtis Total Service
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Review by:
citysearch c.
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Review content:
Was told the service call was $60, when tech arrived he told me about a $270 maintenance agreement that would have them come back twice - once to look at heat and once to look at ac - and that would include he analysis of the system (so initially I thought OK) - well he hooked up a tester to heating system and proceeded to tell us that it would be $800 installed, plus another $60 for service call and $270 for contract (I decided I wanted to check into part and opted for the $60+125 for tech check $185 for a 1/2 hour visit and diagnosis!! Asked tech to see if he could get gas re-fired and he said he tried twice and it wasn't going to fire (after he left I looked in manual and reset system by shutting down for 5 minutes and its been working fine ever since (why couldn't the tech suggest that?) It was a below 32 degree night and we are a family of 4 - so I guess it was better to pressure us into thinking we'd be without heat !
RESPONSE FROM Curtis Total Service:
Our tech felt the system needed service and did quote our contract for $278.00 Which included two services per year, disount on repairs, two year parts and labor warranty, etc. Upon inspection of the furnace the tech found a bad gas valve. The furnace saftey had shut down the unit for a reason, this means that their is a problem. After telling the customer that he needed a gas valve replacement the customer declined the repair. Which is his decision. However shutting off the unit and clearing the memory of the problem is not a fix. At Curtis Total Service we do things by the book. Remember Saftey, Reliability, Energy Savings are our commitment to you and your family you should never settle for less. Telling someone to reset a gas furnace is no safe solution.
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