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Businiess name:
Curtis Total Service
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Review by:
citysearch c.
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Review content:
We had extensive electrical and plumbing work done in the house we bought this past summer. They were very efficient, professional- they didn't try to overcharge or push for unnecessary repairs and work. We have the service contract so we called to have our electric heat pump system checked prior to winter. The supervisor is the one who came he was arrogant, taking phone calls the entire time and pushed for very costly repairs without really reviewing the system. Between the electrical and plumbing upgrades and the electric heat pump checkup, we had someone from the construction dept come to give us an estimate on remodeling our kitchen. He was not at all interested in even considering the project, We went with Home Depot and are very pleased! The kitchen wasn't completed yet when the heat system checkup was done. That guy really criticized the electrical work done under the sink which you could see because the countertop wasn't in yet. Home Depot didn't do it- Curtis did when they installed the garbage disposal. We will continue to use Curtis for electrical and plumbing work but probably nothing else.
RESPONSE FROM Curtis Total Service:
I called this customer to ask her about this call, after listening to her i spoke to the supervisor she referred to. The couplings she mentioned to me, that she thought was the issue he was talking about had nothing to do with the electrical on the dishwasher. Instead she was told the "home depot" installed the water lines with sharkbite fittings instead of taking time to sweat good fittings on. He left her know they may leak going forward. I also reminded her that her husband was brought downstairs and shown the inside of their heating system which is full of a mold like substance and he agreed after seeing it. This supervisors daughter was in a serious car accident and was taking phone calls, we do apologize for this. Thanks for the review!
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