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Businiess name:
Southwest Plumbing
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Review by:
citysearch c.
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Review content:
So disappointed with the customer service. No surprise at all from talking to someone else who said SW Plumbing's reputation is terrible in Seattle. Did I mention I was disappointed??\r
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My initial desperate call (toilet was continually leaking, couldn't stop it and I was headed to work!!) was met with a young woman answering who wasn't speaking at times, so I had to ask Her if she was still there. She didn't seem to pass along my concern to the dispatcher. \r
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Dispatcher was (and have been on my subsequent EIGHT (8)+ calls) professional, seemed to care for the most part, and were helpful.\r
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The work was done by Mike (camera guy) and Jon (repairman or repair technician). Fine job, no problems. My problem has been in having Jon give the amount of time it took to do the actual small repair after the huge excavating, toilet removal, jack hammering, snaking, moving furniture, carpet, & padding etc... Despite FIVE (5) messages for him, no return call and it seems no one at SW Plumbing can obtain an answer on the actual work time. Poor communication there despite a good job on the work. Could have really been a package deal, but there is some sort of FINANCIAL motivation for them to NOT tell me the actual amount of time it took to do the job.\r
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Two (2) calls to Bill or Connie Buckingham, the owners, and surprisingly no call back. Bryce claimed he went above and beyond to help me but provided me nothing except to say that ""Usually the repair is 1/3 of the time"". Well I talked to him a couple of times and begged him (and subsequently Gail) to PLEASE, PLEASE, PLEASE talk to Jon and find out how long the job took. Nobody is willing to do that. I only assume that there is some financial/greed motivation on SW Plumbing's part and I am of course very disappointed. Insurance will reimburse all but the actual parts and the time to repair. After the 8+ calls, I finally got the names of the parts, but apparently the time the repair took is either a complete mystery to the company or a well-guarded secret. \r
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They will never have my business again and I am letting friends and family (including each of my jobs) know that they should only use SW if they don't plan to go through insurance. Don't expect calls back or customer service should you have a problem. I even drove from Everett to their office in W. Seattle. Disappointing company who is maintaining their low-end reputation~ Those at SW Plumbing should know who is writing this although perhaps they have hundreds of people with this experience and I will just melt into the crowd.
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