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Businiess name:
Utah Disaster Kleenup
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Review by:
citysearch c.
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Review content:
Even one star is too much for our experience with Utah Disaster Kleenup.\r
When our house in Orem burned we called UDK, and here are some of the issues we experienced with them:\r
UDK's inventory of the house contents was terribly incomplete, to the point that I spent many hours redoing the inventory myself because their version was unreliable and essentially useless.\r
UDK refused to inventory one part of the house at all because they said it was too much trouble.\r
Precious and sentimental items that we specifically handed to UDK's on-site crew to be set aside for safe keeping ended up in the discard bin and we had to pull them back out ourselves. Had we not done this, they would now be gone forever.\r
Most of our kitchen dishes were lost even though the fire didn't damage them. We believe they were probably in the dishwasher when it was thrown away.\r
Several items were lost when UDK took them to their facility in Sandy for smoke treatment.\r
The insulation in the basement joist ends was sloppily done and left numerous parts of the outside wall un-insulated. (During college I worked in insulation for a living and I know the difference.) I completely redid it myself.\r
When we specifically asked UDK to not close up some work until we could inspect it (because so much of the work had been sub-par), they ignored us and closed it up anyway, then said they would only open it back up for additional charges.\r
Following UDK's rebuild we had these additional issues:\r
The kitchen flooded because the faucet head was not tightened properly.\r
Sink stoppers in two bathrooms would not even move and were crooked. They were completely non-functional.\r
Caulk began cracking on the master bathroom sink within two weeks of our move-in.\r
The new laundry basin was not attached to the wall, but was only held in place with a thin bead of caulk and easily pulled away when jostled.\r
The evaporative cooler barely cooled beyond the hallway.\r
The humidifier did not work at all for the first five months.\r
The SE main floor bedroom was six degrees cooler than the hallway.\r
The smoke alarm/CO detector went off shortly after we moved back in, and the furnace was red-tagged by Questar gas and the exhaust had to be modified.\r
Smoke damage was left completely untouched under the front overhang underneath two bedrooms. UDK said it was not necessary to address (we disagreed), but it left a smoke smell in the bedrooms.\r
Debris was not cleaned out of vents at end of construction.\r
Three interior doors were too tight at the top, scraped the door frames badly when closed, and removed paint.\r
Both the front door and the door to our unheated garage were too short at the bottom, with ?? gaps and daylight showing through.\r
The outside spigots were not reassembled.\r
When we saw how bad the work was, we withheld final payment until the problems could be rectified. At that point Denny Jensen (the owner) wrote a long, rambling letter accusing us of mismanaging our insurance funds. (I still have the letter.)\r
I can't imagine a worse cleanup experience than the one we had with Utah Disaster Kleenup. In our case, without question they were far worse than the fire itself and I could not possibly recommend them to anyone in good conscience.\r
I have many documents still in my possession that verify what is written here.
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