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Businiess name:
Fit Well Prosthetic & Orthotic
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Review by:
citysearch c.
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Review content:
When I arrived for my appointment the doctor came in with a brace that was not a custom made brace, nor was it the AFO Blue Rocker brace that we had discussed previously, The brace was much larger than a brace that would have been ordered or made for my foot based on the measurements that the doctor had taken at the first appointment, the doctor did say that he would need to cut this brace down to fit, the brace appeared to look like something that the doctor already had, there was no packaging, the brace and did not appear to look new or look like the AFO Blue Rocker Brace sample that I had seen in my first visit. The doctor then pulled out and insert from an off the wall like package, something you would just buy from a drug store, when I asked the doctor about the insert not being custom and what about the custom insert he was going to cast for me, at first he told me that my insurance did not authorize a custom insert, I told him he was wrong and that I even received the copy of the approval letter and reminded him about the phone conversation we had about this on the phone, then the doctor changed his story and tried to tell me this was the custom insert. I explained to the doctor that I wanted the same custom brace that he wanted me to pay the $140 cash for. The doctor got irate with me and said that was for a different custom insert; then the doctor became more irate and started complaining about how the insurance companies were ripping off doctors, and how people wanted stuff for nothing. Then the doctor left the room and came back with some soft mold material and had me put my foot into it to make the impression of my foot, after I put my foot in the material the doctor got very upset and said that this now is not going to work and that we would need to start the whole process over, and would have to get re-authorization from the insurance company and code it differently, again complaining on how people want stuff without having to pay for it and how they lose money on people like me. Without the doctor noticing I turn my cell phone on to record the conversation of this doctor, I then explain to the doctor that I am not at fault, I am a patient/customer and that this is between doctors and insurance companies. The doctor continue to say how doctors lose money on this kind of stuff and not just this kind of stuff but even more stuff. This doctor was very angry at me because I told him that he did not have to agree to accept my insurance if he did not want to be one of their providers and that he needed to make me to custom brace and a custom insert. Then the doctor told me if it was up to him he would not accept my insurance but it was his boss that makes him except the insurance.I requested to speck to the General Manager, the Fit Well doctor was not happy about this, then I told the doctor that had recorded the appointment, the doctor was very angry and said it was wrong for me not to trust him. When the General Manager came in I explained everything to him. I requested that the doctor come in to confront my complaint. The General Manager went to get the doctor who must had refuse to come back in because I never saw the doctor again. The General Manager did listened to part of my recorded evidence and told me that he did not question me about the incident. I informed the General Manager that I would not be using their services
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