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Businiess name:
Schomburg Heating & Cooling Inc.
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Review by:
citysearch c.
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Review content:
Guy came he wasn't very confident in knowing what was wrong with my washing machine he said well I think it is well I it might be yeah probably is the pump and then left with my machine still havIng water in it and me not able to drain it after he filled it up to test it..Man that'll be $91 for a service call I'm not really confident what was wrong with your machine but that'll be $91
RESPONSE FROM Schomburg Heating & Cooling:
I spoke with the tech in question and he assured me that it is completely untrue that the machine was left with any water inside of the system. His original diagnosis was a communication error in the electronics system, but after several run cycles everything seemed to be working okay. It wasn't until they ran the unit with a test load that he determined that the system was spending too much time in the drain cycle and was due to the pump not running at full capacity. At the time the customer was informed that there MAY be more issues other than just the pump itself, which could be why she thought the tech was not confident in his diagnosis. Customer was given a price to replace the pump, which she declined at that time.
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