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Businiess name:
John Moore Services
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Review by:
citysearch c.
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Review content:
We called John Moore to come service our air-conditioning unit, which we have done each year for the past 3 years. Our downstairs unit was not producing the cooling air. Upon arrival and after one hour we were told our fan motor and condenser was out and the cost would be $1400.00. We placed that quote on hold while we search to find out if our unit was still under warranty, which it was. We were also told by our AC unit warranty that we would only have to pay for the labor . We called John Moore back the next day after explaining our unit was under warranty. They sent a completely different service person from the previous day and he spent an hour searching only to come to the same conclusion. Then told us that ""since our unit was under warranty, it would cost us $700 to fix the fan motor and condenser."" When asked what their hourly rate was, he couldn't answer just repeating that it would cost 1/2 of the full price! WTF?! AND that don't stand behind their work. You have to sign off stating you understand that "". . .I agree to hold John Moore LP blameless for any damage or destruction to those items as a result of these conventional repair efforts."" We decided to wait and get another opinion from another company.
Right after the John Moore tech left, I called another AC company and explained our situation, but did not state we already had JM come out to take a look at the problem. They sent out a service tech to my home 2 hours after my call! He spent 45 minutes looking over and testing our unit and said our fan motor was out. I asked about the condenser and he said our condenser is in perfect condition! Plus, he had the part we needed on hand and with our warranty, I paid $264.00 labor. This company did the ""HONEST"" work for us!
John Moore, shame on you!
Now I completely understand your advertising jingle: Call John, Get Moore. Well, that's what you get when you need a repair ""MOORE"".
You lost a 3 year customer due to your dishonest quotes and ridiculous warranty rules!!
CAUTION of John Moore. Get 2 or 3 different quotes before making your decision.
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