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Businiess name:
John Moore Services
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Review by:
citysearch c.
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Review content:
Called for routine service to unclog the toilet and was quoted a special drain cleaning price of $69. When the plumber showed up, I thought I had accidentally let a used car salesman into my home. John Moore sent a loud mouthed, high pressure pitch man/plumber to try and push a new toilet on me. For ten minutes he presented me ad nausea with multiple reasons for investing in a new commode. When I politely declined and asked him to perform the service I requested, he became indignant and quoted me $119,00 for the service. I explained I wanted the special quoted over the phone. He started arguing with me demanding to know the name of the person who quoted me $69. When I stood my ground, he claimed he would have to get the price approved by his manager. Twenty minutes passed before the guy relented and went back to his truck for the auger. He was clearly annoyed and while he was outside I quickly called John Moore and told them I would not give my credit card to this guy and I wanted to pay them on the phone. \r
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When he completed the work he went outside and wrote up the ticket for the service. He knocked on the door to hand it to me and I explained that he needed to wait on the porch while I called the company to pay over the phone. He became quite angry and demanded that I pay him before he left. AGAIN he had to get on his cell phone and call for approval. I overheard him talking in a very condescending manner to the woman who advised me I could pay over the phone. After he hung up, John Moore contacted me and took my payment information. They called him to confirm payment and he left. \r
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This is the second time John Moore sent out a pompous jerk to work on my toilet. I won't be using them again.
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