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Businiess name:
Thermal King Windows
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Review by:
citysearch c.
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Review content:
We purchased 5 Thermal King Windows about 4 years ago and loved them so much, we purchased 3 sliding doors and another window. They are true to their word - the windows and doors have dropped our heating and AC bills a lot. Also reduces most sounds from outdoors. We didn't mess with the reps - we went straight to one of the partners (Steve). When we had the first 5 windows replaced, the installer did a great job on the inside caulking but you would not believe his outside work. It was worse than a 2 year old doing it. My husband immediately took photos and sent to Steve. He was at our house that evening, couldn't believe the shoddy work and had another installer out the next day. There was so much caulk, the installer couldn't get it all off so he totally re-capped all the windows and did a great job. And they fired the other installer. A year later, for some reason, one of our sliding windows bowed. We called, they came out, ordered us a new window and installed it without any problems - no questions asked. We had two sliding doors installed in December and again, they did a great job. With the super cold winter, we had some problems with air coming in one door and condensation on the frame. Again, I took photos. They came out and adjusted the door and added more insulation around the door which seemed to fix the problem. We'll know more next winter but I have no doubt if there is a problem, they'll fix it. We have one door and window at the warehouse and we'll be done but I would buy from them again in a heartbeat. As far as sexist, my husband and I both make decisions concerning our home purchases so I nor would he want to decide without both of us present. There's too many decisions to make for one person and personally, I feel we both should be present. High pressured - nope or we would not have purchased anything. We called them both times and the first thing my husband said was, you start pressuring, you will walk and I will purchase from someone else. Oh and BTW - the glass is tinted. It stays cool in the summer and warm in the winter. You really don't notice the tint but it has made a huge difference on my drapes, floor and furniture. It's a huge purchase but it's worth it. I hope this helps with your decision of purchasing windows and doors. They truly are a good product.
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