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Businiess name:
Stevens Creek Hyundai
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Review by:
citysearch c.
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Review content:
Last visit review and time log.
When scheduled and listing all service i wanted, was told 2 hours.
Scheduled appointment (8am) and showed up 20 minutes early (7:40am). At that time was told the service will take 4 hours (12pm). Twice as long as the quote when scheduling.
After 1 hour (9am) seen my car was not being worked on and asked about it. At that time I was told it was next and it will be ready in 5 hours from my scheduled appointment (1pm).
Took my pre-paid rental car and came back after 5 1/2 hours from appointment (1:30PM). Car still not ready. Car ended up being ready at (2:20 pm) roughly. Total time for my 2 hour visit was 6 hours and 20 minutes. What was the point of scheduling an appointment if the service center is overbooked?
Also, complained a smell from the Air conditioner multiple times since i bought the car. This time around was sold a "odor be gone" service @ $103. For someone who has prepaid for maintenance at a much higher price tag, I would have thought this would be included. Not sure if this service even realy fixed the problem or just masked it temporarily. Waiting a few months to judge.
Overall very dissatisfied with my last visit. The only reason i will be back to the dealership is because i pre-paid for the visits. If this keeps up I will not visit after my pre-paid maintenance ends and will never visit the dealership again.
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