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Businiess name:
Preferred Plumbing & Drain
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Review by:
citysearch c.
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Review content:
I was very dissatisfied with the service. First I was convinced on the first visit to go for what they call the house package. Which covers both baths for 90 days for $440. One week after the warranty expired I began having problems again. They said on the phone that didn't mean that I would be charged for the second call which I was($343). Both times they told me that because I didn't have an outside cleanout they would have to pull the toilet in the front bath and snake through there. Then they quoted me $4200 to replace the sewer line leading to the street and install two cleanouts one at the house and one at the street for the city. However upon inspecting for myself I discovered that I did in fact have cleanouts both at the house and at the street. Which they never found. Because of that they never actually snaked the main line to reach the primary problem. They also informed me that if I had an outside cleanout(which I do) that this would have only cost me $145. So after I discovered this for myself I informed them and said I wanted them to come back at no charge and snake the line from the cleanout(the proper way). Which they finally agreed to but only after my brother got involved because they didn't want to lose the business of his company. I am currently considering filing a claim against them in small claims court regarding this matter.
RESPONSE FROM Preferred Plumbing & Drain:
thank you for your review and info i was unaware of your complaint and sounds like it was not handled correctly. i will investigate and get back to you right away. feel free to contact me at 916-798-2657
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