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Businiess name:
R & R Tree Service Inc
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Review by:
citysearch c.
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Review content:
R and R Tree Service in Buford, GA took me to a website to put in a free estimate. It asked me to give my phone number, email, etc. for a quote. Three days later at 9 am, the doorbell rings. I had a late night of studying the night before and was sleeping in a bit. Then I hear someone opening our fence to go into our backyard. At this point, I had no idea who would be going into our backyard uninvited, so I got out of bed to go and see if there was a vehicle outside. There was a large, white pick up truck with no logo on it.\r
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About that time, the man comes up to my door and I ask who he is. He says that I gave him information and an address about a tree and was ""called"" by me the day before to come out. I told him that no such call existed. He insisted and gave me the estimate, driving away.\r
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I called R and R Tree Services a bit ago to voice my concerns that this man went into my backyard without my permission, trespassing and scaring my whole family. They claimed that it was a ""rule of thumb"" that if a customer fills out their online estimate form that their employees will come out and go in people's backyards and that they've been in service for over 40 years and have never had a problem.\r
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I told her that I was very concerned, since nowhere on their online estimate form does it say that I am giving permission to anyone to come onto my property at any time, much less if I am home to greet them. She was rude and defensive, calling me a liar and saying again that they've never had a problem before.\r
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I responded by telling her that I wanted some transparency on their website form for this ""rule of thumb"" and that I was not planning on using her services. I also said I would contact you all, the people who vouched for them, to let you all know of my problems. I have had many estimates before for various things and none of them included a stranger showing up on my doorstep and inviting himself onto my property when I was not there to greet them. This may be the way this ""day and age"" works, but I will not have any part of it.
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