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Businiess name:
Stevens Creek Hyundai
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Review by:
citysearch c.
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Review content:
I scheduled an appointment with a 1 week notice. It took them 3-5 minutes to acknowledge I had arrived and that was only after I flagged down the receptionist and asked her to get a technician. Once in the office, I had to wait for another 5 minutes until Eric was available. After that, I explained some items that needed attention on the vehicle. I had to explain everything about three times to Eric. Finally, things seemed to be in order and as I walked out of the office he said, I'll have it ready by 5PM. I thought he was joking. Why would I make an appointment for an oil change so I could wait 4 hours for my car? I come back at 3pm to check on it, he says it will be ready by 4pm. Around 4:05 PM I'm called to the office. They advise they couldn't complete all the recalls because they didn't have the parts, but they fixed everything else. I paid $71+ got into my car and the error codes for low tire pressure was still going off. I immediately walked in and advised this, he told me just drive a few miles and they will come off. I drove a few miles and all came off, but one. Why couldn't a technician drive the car a few miles to insure their job was done right the first time? I paid $30 for a tire rotation which is astronomical and they couldn't even bother to check their work? The car wasn't washed or vacuumed. When I called back to the office upon returning home, I explain my issues with Eric. On top of it all, they didn't put a sticker on my car so I know when to come back for my next oil change. When asked how Eric would like to fix it, he advised I needed to come back in. He didn't offer an apology or a credit for poor workmanship or the waste of my time. His solution for the poor service I was given was to take out more of my time, losing more of my work day so that they could do their job completely???? How does that make any sense? I don't think that I should be the one that has to fix these issues by losing more time in my day. Four hours for an oil change and tire rotation??? And the tires still aren't right, no sticker to remind me of when to come back, no car wash or vacuum. He told me that they can't wash cars anymore because of the drought. I can appreciate that, but he should have started with that information so my expectations were accurate. Part of the reason why I will pay $40 for an oil change is because the cleaning is included...without the cleaning, there is NO VALUE in using Hyundai. Sadly, I use to tell everyone that Hyundai's service is amazing....in this past year each time I have been disappointed. You've lost a loyal customer.
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