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Businiess name:
Alamo Rent A Car
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Review by:
citysearch c.
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Review content:
I truly wish I could give 0 Stars! I travel 75% or my life for business and literally rent hundreds of rental cards per year. This Alamo is by far one of the worst experiences I have ever had. DO NOT RENT A VEHICLE FROM HERE.\r
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I waited 45 minutes for them to bring a car along with about a dozen other renters, some with families. When they finally brought a vehicle they had no organized queue so it was whoever ran to the car first got it. I reserved and paid for a standard size car and they gave me a Cruze, which is a Compact Car. I had my choice to take it or wait indefinitely for a Std size car, so I took it. \r
They did NOT walk around with the car for an inspection.\r
They apologized for the wait and gave me a free tank of gas.\r
They sent me on my way.\r
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I did a walk around the car the next morning and noticed that there was some damage to the Right Side Rocker Panel. I noted it on the Inspection Sheet supplied with the rental agreement and went to my first appointment of the week.\r
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The car had an over whelming smell of perfume inside. I realized why a day or so later. Someone had smoked in the car and they tried to hide it by spraying perfume. After the car was subjected to a day of rainy weather it made the inside of the car smell like wet dog!\r
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When I returned the car to an Alamo location @ EWR they noticed that the car had the damage to the Right Hand Rocker Panel. I told them the car was like that when I picked it up and handed them the inspection sheet with the damage noted on it. They asked me to initial it, which I did, and took the sheet from me. The person even said: “good, then at least we don’t have to pay for it Manchester does”.\r
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Over 2 weeks later I received a rather curt VM from the Supposed Manager at the Manchester Alamo (Julie) stating that I had damaged the car and that they were forwarding the issue to the Damage Recovery Unit to get the money from me to repair the car. I tried to call Julie back 4x and was NEVER able to get anyone to answer the phone at the Manchester location. I left 3x VM’s and had no returned call. The 4th time I tried to call the VM box was FULL and couldn’t take any more VM’s…Unbelievable. This is the way you provide customer service…Really?!\r
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You have other choices at MHT for car rentals. They may be a couple of $ more per day, but in the long run you will be saving yourself a lot of aggravation and time.
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