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Businiess name:
All State Van Lines Relocation, Inc.
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Review by:
Guest
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Review content:
I was supposed to be picked up either today, Tuesday March 31st or yesterday, Monday March 30th. I set this move up at the beginning of February so that everything would have ample time to be smoothed out. I was given GUARANTEED PICKUP DATES for either the 30th or 31st of March.
On Friday I spoke with Judy Connell in the customer care department. Judy told me she would get everything settled and get me an ETA on my movers hopefully by the end of the day. I never heard back from her. I called on Saturday but Judy does not have hours then, so I left her a message expecting to hear back Monday that movers were on the way. I did eventually hear back on Monday, from someone else who didn't even bother to give me her extension in case I needed to call back because my "dedicated rep" Judy was out. She said she would let me know when the movers called them back, but lead me to believe that there were indeed movers with me on their bill. I have repeatedly called in all of Monday only to get the same line that they would be in touch soon. My first "guaranteed" day for pickup was gone and still no movers.
So I called Tuesday only to get the same song and dance, except now they tell me I wasn't actually scheduled with any movers so they were still trying to hire some. I feel like this should have been done a long time ago. How can you guarantee pick up dates when you haven't even actually TALKED to a moving company and gotten them to accept the job. So after several frustrating calls, I told the person I was talking to that I needed to know by end of business today so that I could cancel and get my money back to make other arrangements. I called them at six EST and they told me they MIGHT have movers in our area by Friday or Saturday at the earliest. I asked to cancel, but cancellations closes at five EST. I am very disappointed with their method of scheduling at the last minute. If they had scheduled with carriers at least one week in advance I would not be in this position, having to rent a u-haul last minute.
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