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Businiess name:
TruGreen Lawn Care
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Review by:
citysearch c.
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Review content:
My lawn looks worse than it has ever before. \r
It started out with them coming out to aerated and overseed. Then they treated the lawn for moss which I had to rake out. When I raked the moss, of course, the seeds got raked up too. They had to overseed again and tried to charge me for the extra service. After I pointed out their stupidity in scheduling the treatments in the reverse order they agreed to not charge me.\r
I still have weeds and more bare spots than before they started treating the lawn. They call before 7 am to tell me what time they will be out, but yesterday he didn't even show. I have told them several times NOT to call before 8 am. The last guy who was here said ""they are just small weeds"". What? I am expected to dig them up myself? He said that would be they way to take care of them. Regarding the bare spots his comment was ""it'll grow back, if not I'll throw some seed on it"" How about throwing some seed on it now? Why do I pay this company? The supervisor showed up at a time I told him I would be busy with clients so of course, I did not have time to address my issues with him and he did not call me later to discuss it like he said he would. I finally got through to the office instead of the call center today and they are supposed to come out Friday and address all my issues and make the lawn look better. We'll see since growing season is now pretty much over in this area. I have told them that I will not be renewing the contract for next year and all they do is try to upsell me more services. \r
This same thing happens every time I call and complain about the lousy service. They give me excuses and tell me that a supervisor will call or come out and discuss it with me. They either don't call, or call when I am busy with clients. Apparently yesterday the technician was told not to go out to my property, they had to address a few issues first. Really? Perhaps he should have asked me when he got here.\r
I will not be renewing my contract with them, I will insist that they come out and treat the lawn as often as necessary to repair the damage they did, at their expense.\r
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