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Businiess name:
Best Western
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Review by:
citysearch c.
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Review content:
They put me into a life threatening situation: \r
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I had made a reservation with the Best Western Caprock Inn in Brownfield, Texas. They advertise themselves as ""small town with a friendly family atmosphere."" The Karmazov family, maybe. \r
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There was a mixup with my reservation. I had made the reservation to book a room on Feb 6. But they had me down as arriving the 4th and checking out the 5th. Even though they *had vacant rooms* both the 4th and tonight, they charged my credit card on the 4th and refused to give me a room on the 6th. They had charged my credit card the full amount of the room and yet left me out on the highway with no place to stay! \r
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I explained that I had a budget for my trip and had not counted on paying for a room twice; and furthermore that I had to cancel my credit card the day before, because someone had made unauthorized use of it. Therefore, if they would not provide the room I had already paid for, I would have to drive all night until I got home to San Antonio (and risk falling asleep at the wheel), or sleep in my truck by the side of the highway. \r
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Even though they had taken my money, they couldn't care less what happened to me! When I talked to Best Western customer service, they said they were sorry, but they had no control over what individual motel owners decide to do. Really?? I thought on of the benefits of staying at a Best Western was that you could count on a minimum standard of service and consideration. I don't usually stay in Best Western motels, as I prefer suites, but I thought I'd give them a try this time. Big mistake! If I could give them a negative rating, I would.
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