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Businiess name:
Crystal Springs Water
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Review by:
citysearch c.
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Review content:
I'm active duty military working hard for my money and this is my very unpleasant story of Crystal Springs bottled water company:\r
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Water dispenser failed to work hours after delivered and service missed several appointments (one such appointment was because the truck trying to enter McGuire Air Force Base did not have vehicle insurance). Next month delivery came my husband and I returned the complete system with unused water bottles. Now they want to charge us for bottles of water not used.\r
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Here is our experience chronologically:\r
1. Signed up on line December 3rd\r
2. Delivery set up for December 6th, no one ever showed up\r
3. Delivery truck called December 9th (no idea they were coming) from the delivery gate of McGuire Air Force Base, this is when the delivery truck did not have valid insurance card, so access to Air Force base was denied\r
4. The driver stated on the 9th he would be back December 10th, no call and never showed.\r
5. The delivery guy showed up on the 11th of December (had no idea he was coming)\r
6. Set up the water dispenser on the 11th of December.\r
7. The dispenser stopped working on the 14th (pump issues?)\r
8. Called three days later (17th December) after we tried different wall sockets and such, for service call, scheduled for the 19th of December. The 19th came and no one ever showed up.\r
9. Did not hear anything from the Service person or Crystal Springs until the delivery guy showed up with three more bottle and told him to please take the complete system back. He took the water dispenser and two full and sealed bottle of water and another bottle with more than half the water still in it.\r
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Now Crystal Springs wants to charge us $45.00 + dollars for water we never used. I spoke to Customer Service and the person could not help us so we asked for the manager, Jessica (would not give her last name) said the same she has to charge us for product we never used.
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