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Businiess name:
Gravina's Windows
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Review by:
citysearch c.
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Review content:
BUYER BEWARE!!!!!!!!! \r
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Salesman promised that windows would be installed in 4-6 weeks on 11/6/2014. It is 1/19/15 and the windows still have not been scheduled or installed. I sent an email on 11/17 with a question about my order and I never received a response. I called the office on 1/12/15 and I was told by a lady who answered the phone that someone would call me back and no one ever did. I finally received a call today (1/19/15) from Larry Gravina who told me that he was unwilling to work with my schedule to install the windows, and he threatened to take me to court and put a lien on my house when I told him that I would write a negative review about his customer service and his business. \r
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I am surprised that they are still in business treating customers like that. I would not recommend this business, and I will not order doors from them in the future like I had planned. I am going forward with a BBB complaint, and I urge you to stay away from them.\r
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They also pay people to write reviews so I would be leery about the good reviews written here !http://www.thedenverchannel.com/news/woman-paid-to-post-five-star-google-feedback\r
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ETA* Ask Mr. Gravina whether or not he RESPONDED to my email? Did he call me back when I called on the 12th? NO! If he had, he would have learned that the truck issue became a non-issue a few days after I sent that email. Money is not an issue for us at this time. And, his response to mine and other negative reviews just solidifies and confirms how little he knows about quality customer relations.\r
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Look around the internet and you will quickly find many many negative reviews about Gravina's Windows and Siding, all with the SAME THEME: Bad customer service, inability to install in a timely fashion to hold up their end of the contract, and inability to install a quality product and stand behind their work. But apparently this is all my fault, the weather is to blame, his internet server is to blame, his brother is to blame(which he claims is why he didn't call me back or answer my email), and everyone else is to blame except him. hmmmmmmmmmmmmm\r
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AGAIN BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I wouldn't even give him 1 star if that were an option.
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